tag:blogger.com,1999:blog-1999659125625323494.post3039718213509304798..comments2024-03-28T14:10:50.561-07:00Comments on Kittling: Books: The Customer Is Always Wrong: The Retail Chronicles, Edited by Jeff MartinCathyhttp://www.blogger.com/profile/01774383554326288663noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-1999659125625323494.post-69480778902049691342009-09-08T18:16:30.539-07:002009-09-08T18:16:30.539-07:00I have a weakness for books like these ... so I su...I have a weakness for books like these ... so I suspect I will be checking it out soon.Jennershttps://www.blogger.com/profile/08044537551139633301noreply@blogger.comtag:blogger.com,1999:blog-1999659125625323494.post-81925806033362102882009-09-05T12:23:34.317-07:002009-09-05T12:23:34.317-07:00Jeanne--I'm glad I found something for a Viets...Jeanne--I'm glad I found something for a Viets fan!<br /><br />Belle-- I LOVBD working the express lane!Cathyhttps://www.blogger.com/profile/01774383554326288663noreply@blogger.comtag:blogger.com,1999:blog-1999659125625323494.post-57792773936343612642009-08-27T18:48:32.155-07:002009-08-27T18:48:32.155-07:00I worked in retail all through high school. I was ...I worked in retail all through high school. I was on cash, and a fellow cashier and I used to play a game during the busiest shift (Saturday mornings) where we would see who could take in the most money :) It took the sting out of the whole customer service thing because we were too busy processing as many purchases as we could - no time to feel any emotion with a customer who was having a bad day ... next! Looking back, I can see why our boss loved it when the two of us were on the same shift together LOL<br /><br />I also worked briefly at MacDonalds. Very briefly. That wasn't very much fun, although the extra-curricular stuff for the crew was a lot of fun.Bellehttp://msbookish.comnoreply@blogger.comtag:blogger.com,1999:blog-1999659125625323494.post-2405358775199955502009-08-27T16:38:10.416-07:002009-08-27T16:38:10.416-07:00I was a fan of Elaine Viets when she wrote for the...I was a fan of Elaine Viets when she wrote for the St. Louis Post Dispatch (she once awarded me second place in an ugly bridesmaid's dress contest). So I'll read almost anything by her, and I didn't know about this yet!Jeannehttps://www.blogger.com/profile/01374498643286099244noreply@blogger.comtag:blogger.com,1999:blog-1999659125625323494.post-35682094969543684512009-08-27T12:49:16.621-07:002009-08-27T12:49:16.621-07:00Uriah-- How well I know this. Working for so many ...Uriah-- How well I know this. Working for so many years with the public it takes a great deal to shock me. <br /><br />Bernadette-- I've been handed money from very dubious locations on human bodies before. Makes you want to run and take a shower, doesn't it? Like you, I began to fear too much for the human race, and now I work behind the scenes with extremely little customer contact. My psyche is very grateful.<br /><br />Lilly-- Reading it also makes your memory banks turn up gems from your own experiences.<br /><br />Kathy-- It doesn't even have to be Christmas. I almost didn't survive Cabbage Patch dolls and Tickle Me Elmo!<br /><br />Ryan-- I can see you've "got the t-shirt" too!Cathyhttps://www.blogger.com/profile/01774383554326288663noreply@blogger.comtag:blogger.com,1999:blog-1999659125625323494.post-27279716539913166782009-08-27T08:36:15.314-07:002009-08-27T08:36:15.314-07:00Thanks for the review, I may have to get this book...Thanks for the review, I may have to get this book. I've been in retail management for a few years now and I'm never suprised by what happens and I know every day will bring something different.Ryanhttps://www.blogger.com/profile/17786139533776263328noreply@blogger.comtag:blogger.com,1999:blog-1999659125625323494.post-58420063380306233992009-08-27T05:48:51.936-07:002009-08-27T05:48:51.936-07:00I have worked retail, so I know it can be ugly, es...I have worked retail, so I know it can be ugly, especially at Christmas when the hot item everyone wants is out of stock. The essays in this book do sound entertaining for the most part.bermudaonionhttps://www.blogger.com/profile/10726401178972099557noreply@blogger.comtag:blogger.com,1999:blog-1999659125625323494.post-57423362110926311842009-08-27T05:39:14.318-07:002009-08-27T05:39:14.318-07:00I had worked in retail for only two years (Borders...I had worked in retail for only two years (Borders, BTW) but that was enough for me to never ever again look for this kind of job. I swear it is one of the most thankless jobs ever. It would be interesting to read this book just to have a 'last laugh'.Anonymoushttps://www.blogger.com/profile/07127042690689033583noreply@blogger.comtag:blogger.com,1999:blog-1999659125625323494.post-90368222593334278522009-08-27T02:33:29.281-07:002009-08-27T02:33:29.281-07:00Sounds interesting. I haven't worked in retail...Sounds interesting. I haven't worked in retail but have done plenty of waitressing, bar work and working on information/service counters for government services. Most days I fear for the human race. After being handed money that someone had used to wipe their bum with on the third occasion (I worked for the govt agency that collects driver's license and car registration money and lots of people didn't like to pay their fees) I turned to a job that doesn't involve nearly as much direct contact with the unwashed masses.Bernadettehttps://www.blogger.com/profile/07641617609801125707noreply@blogger.comtag:blogger.com,1999:blog-1999659125625323494.post-78024493791107368662009-08-27T00:56:28.527-07:002009-08-27T00:56:28.527-07:00Having worked in both retail and a hospital emerge...Having worked in both retail and a hospital emergency room, admittedly a long time ago, I would never ever be surprised at anything that happens. <br />I have frequently thought of writing a book of short essays based on the antics of members of the public, and former work colleagues, but would probably need a team of lawyers on retainer to cover me. <br />People that I have told some of these stories think I am making them up, but you will know nothing is impossible when you work with the public.Uriah Robinsonhttps://www.blogger.com/profile/02046023583067265187noreply@blogger.com